Shipping - Information

 

Australian Customers

                    

Delivery time

We offer FREE STANDARD shipping on orders over $99 (Australia only). However, if you prefer the reassurance of tracking your order or need it by a specific date, we have different options available. For timely delivery, we recommend using the Express option.

Please pay attention to the shipping address you are giving us!

  • You can not change your address after your order is placed. The majority of our customers can provide a properly formatted address, so we can add your address to the eParcel system and ship orders very fast.
  • Always use the CORRECT suburb and put ONLY the suburb in the suburb field. For example, if you live in " Mt Gravatt", do not put "Brisbane" as your suburb. Also, do not put "Mackay, Brisbane, Queensland" when the suburb name is only "Mackay".
  • Delivery to your office or business address? Always include company name, building name and level number.
  • Always include street name and number. Hospital ABC or School XYZ without street name and number might get your order returned for invalid address.
  • We use Australia Post and they might not familiar with your location, so please do not assume they know your address very well.

We generally ship packages out every Monday through Friday to ensure a fast-shipping cycle so your package gets to you at the shortest amount of time possible. Orders placed before 4pm each business day are packed and shipped the same day. We use Australia Post eParcel which is 2-3 day delivery within Australian capital cities and major metro areas). Regional areas may be 5-7 days.

Express shipping generally takes 1-2 day delivery delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days. 

Find out more delivery time on Australia Post website: Domestic Delivery Time

If you have not received your items within 7 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Shipping Rates Table

Ship Via Estimated Delivery*  Postage Cost
$99.00 AUD and up Standard Shipping 1 to 4 business days FREE
Small items # (up to 250g) Standard Shipping 1 to 4 business days FREE
Standard items^ (up to 500g) Australia Post Registered eParcel Post 500g 1 to 4 business days  $8.95
Large items+ (up to 3kg) Australia Post Registered eParcel Post 501g - 3kg 1 to 4 business days  $9.95
Small items (up to 500g) Australia Post Express Post Parcel 500g 1 to 2 business days  $10.95
Large items (up to 3kg) Australia Post Express Post Parcel 501g - 3kg 1 to 2 business days  $12.95

* Between Sydney / Adelaide; Melbourne / Brisbane; Melbourne / Tasmania; Adelaide / Canberra. It may take longer for other capital cities.

# Small items are most of individual brushes

^ Standard items are most of travel brush kits and sets

+ Large item are most of fullsize brush kits and sets          

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.

You can track your shipping status any time on Australia Post website: Australia Post Tracking

* We send each item as soon as it becomes available at no extra charge. If you are waiting for any other items which are not listed in the shipping confirmation email, you will receive a further email once they have been sent.

International Customers

                    

All international orders are sent with Australia Post - Registered Post International. Proof of purchase and signed delivery into the addressee’s hands.

Delivery time

Delivery time may vary (it will take between 1-2 weeks to be delivered). Delivery may be delayed due to customs clearance, weather or delivery outside metro areas. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday.

Tracking your order

We use Australia Post Registered Shipping which is not trackable, but you have to sign for the parcel. Some countries are fully trackable, there is a list of countries: Australia Post - Pack & Track International

Customs Charges

We are not responsible for any custom and duty charges imposed by local authorities. Please check your country customs office to determine what these additional costs will be prior to buying.

 

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Last updated: 24/08/2014